Explores the concepts and organizational factors that impact service delivery and quality in healthcare. It emphasizes service excellence and resources to improve customer service and quality of services. It will also focus on the concepts, theories, practices, tools, and strategies for quality improvement and quality management in healthcare organizations and in service delivery. Prerequisite: Completion of PSHM 3010

This course introduces students to the history, politics and leadership legacy of John F. Kennedy. From topics as wide-ranging as tax policy and space exploration to the war in Vietnam, dismantling of the Berlin Wall and the hunt for Osama Bin Laden, the class will trace the impact of a brief Presidency over nearly sixty years and focus on how Kennedy's life, presidency and tragic assassination influenced the leadership styles and impacted public policy.

This is an introductory course, aimed at exposing students to modern Indian and South Asian society, culture, business and policy through a variety of materials. The course may be particularly important due to the rising stature and importance of India and more generally, South Asia, in the global economy.

Students study complex & ambiguous problems like a strategy consultant. The immersive, case-based course gives students the skills & confidence to navigate complex business problems & facilitate discussion around the psychology of decision making teams. Learn hypothesis driven structured problem-solving approach & apply to mock case interviews & live consulting project w/a real-world client. Final case competition is presented to alumni leaders.

Provides a global perspective on cyber security and the impact of cyber threats. Addresses a variety of topics that are all part of the cyber ecosystem, to include current threat trends, defense in-depth techniques, attack case studies, risk management, disaster recovery, security policy, and awareness training. Examines current best practices, compliance requirements, and evolving security architectures.

Advanced topics within Machine Learning.

Investigates a selected issue in public policy or leadership.

Investigates a selected issue in public policy or leadership.

This course explores key challenges in global development policy & our complicated roles as global citizens in the twenty-first century. We'll grapple w/key questions: Why some countries escape poverty, while others fail or see poverty worsen? How development economists & policy experts approached global development in the past? What roles do governments, aid agencies & stakeholders play in alleviating poverty? What's worked, what hasn't, & why?

Investigates a selected issue in public policy or leadership.